• In a customer service tussle, which is better: calling it even or getting even?

    9 days ago - By LA Times

    I follow “On the Spot” closely, but I don't concur with two things in Catharine Hamm's article on customer service. I think Royal Caribbean was given too much of a free pass on this. These companies need to be publicly shamed and rebuked. When it hits their bottom...
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