• Why didn't Ocado send me my £18 voucher as promised?

    13 days ago - By The Guardian

    It claimed it had emailed me but the only voucher it sent was for a paltry 33p Ocado recently sent me an “£18 money-off voucher” which involved “simply completing three shops by 24 September”. I did so within the deadline but never received the voucher, so telephoned Ocado in October at which time they confirmed that I had completed the requisite number of shops. But the only voucher I received was for 33p and I complained that this was a “hollow” offer with quite steep deflation. I'm wondering how prevalent this practice might be? I guess if it's an isolated glitch one has to accept that...
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