Trying it on: retailers fight back against repeat returners
11 days ago - By The Guardian
Stores are tightening their policies and even blacklisting shoppers who make a mockery of their returns policies. But will it change what we buy online? I have always been a serial returner: I order clothes, try them on and send them back. I am not alone. Now stores, which have attracted consumers with generous pledges of free delivery and returns, have begun to tighten their policies. According to research for Barclaycard , 20% of retailers surveyed have implemented stricter returns policies over the past year. A further 19% plan to do so in the next year. Almost a third said that...
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